Shipping policy
Shipping Policy – Tenaras
At Tenaras, we are committed to delivering your order quickly and efficiently. Please review our shipping policy below for details on processing times, shipping estimates, and other important information.
Order Processing
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Times
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Standard Shipping: Estimated delivery within 7–12 business days after processing.
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Shipping times may vary depending on your location and external factors such as customs or carrier delays.
Shipping Costs
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Shipping costs are calculated at checkout based on your location.
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We may offer free shipping promotions from time to time—these will be clearly stated on our website.
International Shipping
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Tenaras ships worldwide.
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Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Tracking Your Order
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Once your order has shipped, you will receive a tracking number via email.
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Please allow up to 48 hours for tracking information to update.
Delays & Issues
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While we strive to meet all delivery estimates, delays may occur due to high demand, shipping carrier issues, or customs processing.
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Tenaras is not responsible for delays once the package has been handed over to the shipping carrier.
Incorrect Address
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Please ensure your shipping address is entered correctly at checkout.
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Tenaras is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
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If your package is marked as delivered but not received, please contact the shipping carrier directly.
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Tenaras is not liable for lost or stolen packages after delivery is confirmed.
Contact Us
If you have any questions about your order or shipping, please contact our support team at:
info@tenaras.co
Thank you for shopping with Tenaras.